Has the pandemic permanently changed expectations?

In a survey conducted by the retail software company Storis, furniture store owners said the pandemic has led to several shifts in consumer behavior.

These include expanded category interest, buying via ecommerce, virtual store appointments and less time spent in store.

In response to these trends, 43% of retailers said e-commerce is their biggest growth opportunity this year.

According to the Storis report, “2022 will be the year of investment and new partnerships as retailers position their business models, strategy, marketing, stores, and operations to flourish in a post-pandemic world.”

Source: The 2022 Furniture Industry Trend Guide, storis.com